Communication

• Once a client pays their deposit, all commutation will be conducted via email or conference calls.

• Corey Thomas is no longer available for contact on projects through chat channels such as slack, discord, twitter messages, etc.

• Clients are required to provide all necessary information for the project upfront including design notes, mood boards, creative concepts or ideas, assets, etc.

• If Corey Thomas grossly misses any deadlines, the Client will be entitled to a partial refund.

• Corey Thomas will respond to all messages within 24-48 hours during business hours (Monday - Friday 9am - 5pm EST).

• Corey Thomas will archive all project work for up to 5 years for clients should they loose any artwork or files.

Design

• Corey Thomas Design is currently ONLY accepting Merchandise Design related design projects. For larger projects, branding, or style guides visit www.mutantlagoon.com.

• Client is obligated to supply any necessary grpahics, photos, files, logos, etc if they want them to be utilized in projects.

• Any supplied assets will only be utilized on and for the clients projects.

• Upon approval and completion, Clients will retain 100% ownership of all approved assets used during the project.

• Corey Thomas does not copy write or trademark any work, that is up to the Client to do if they choose too.

• Once a client approves a design or concept, it is considered finished. If the client changes their mind, they will be required to purchase a new design in full.

• Clients have the right to kill a project at any time, however they will not be entitled to any refunds if the project has been started. If it has not been started, they will receive a full refund minus admin fees. A project is considered started after terms have been agreed upon and any design work has started.

• If the Client chooses to kill the project after a first round of design work has been completed, they will be required to cover 2/3 of the total cost of the project minus the deposit that has already be sent. They will not retain rights to any art that was created.

• Projects will come with a timeline based on the Clients needs. Corey Thomas will do everything in our power to complete projects on time, however if a client continually adds revisions or delays responses, the timeline will be effected.

• Any approved artwork is subject to be utilized in Corey Thomas’s portfolio for promotional materials only. If you do not want Corey Thomas to utilize your project for any marketing please notify us before hand as there could be an additional fee for keeping a project private.

• Corey Thomas will only showcase approved projects unless otherwise granted permission to show any unapproved work.

Payments

• All projects are individually quoted because no two projects are the same.

• Corey Thomas charger per project, not hourly.

• Payment terms for existing clients is Net 30 unless otherwise stated.

• All projects require a non-refundable deposit for work on the project.

• Any new clients are required to pay a deposit upfront on their first project before work has started. They are also required to pay the full amount due at the end of the project before receiving approved files unless other terms are negotiated from the start.

• All projects will come with an itemized estimate and/or invoice that upon approval will act as a scope of work and associated timeline.

• Clients may pay through Direct Deposit, Quickbooks, PayPal, or a check in the mail. If paying with Quickbooks or PayPal, the client will recieve a 3% admin fee based on the total of the invoice. If paying with a check in the mail, there will be no admin fees.

• Rush fees available during busy periods or if any artwork is needed within a 48 hour turn around.

• Each project will have 1-2 rounds of free revisions. Any revisions after initial concepts will result in charges of $50/per round to be added to the final invoice.

• After 4 or more rounds of revisions, Corey Thomas will have the right to tell the client that the project needs to be re assessed as the artwork could be deemed as a new project instead of additional revisions.

• A Late Fee invoice will be sent for invoices that are 10 days past the due date and subsequently every 10 days the invoice is overdue. Every 10 days a payment is late will result in a new invoice of 10% of the total amount due on the overdue invoice and will be required to be paid upon receiving, NOT net30.
  Example: If a $100 invoice is 10 days late, a new Late Fee Invoice will be sent with the sum of $10 (10% of $100). If the original invoice is then 20 days late, another $10 Late Fee Invoice will be sent. So on and so on for every 10 days the invoice is overdue.

• Clients will be warned in advance if an invoice is currently on track to be late and or overdue and will be notified that a Late Fee Invoice will be sent unless payment is rushed over.

• All projects are subject to taxes/fees if necessary.